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ITIL Service Design, by Lou Hunnebeck
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In order to meet current and future business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Summary of Updates from the Author Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy. A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the design coordination process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.
- Sales Rank: #722433 in Books
- Published on: 2011-07-29
- Original language: English
- Number of items: 1
- Dimensions: 11.00" h x 1.10" w x 8.50" l, 3.65 pounds
- Binding: Paperback
- 456 pages
Review
I like the new design coordination process in ITIL Service Design. It brings together and makes the 'jigsaw' puzzle of design so much more accessible. I didn't know it was missing until it was there. Helen Sussex, Logica --Best Management Pratice
The update has added clarity and consistency amongst the five books and it has improved the ease of readability and understanding for users.' Christiane Chung Ah Pong, NCS PTE LTD (Singapore) --Best Management Pratice
Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice
The update has added clarity and consistency amongst the five books and it has improved the ease of readability and understanding for users.' Christiane Chung Ah Pong, NCS PTE LTD (Singapore) --Best Management Pratice
Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice
About the Author
Summary of Updates from the Author Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy. A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the design coordination process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.
Most helpful customer reviews
0 of 0 people found the following review helpful.
Average course text book
By Dave of HV
You don't have a lot of choice if you're purchasing an ITIL course book. This book could use more relevant examples of how practices or techniques are applied in the IT world. Yes, a utility company is a good example of explaining what "utility" and "warranty" mean but a better example would be something actually IT related since this is an IT best practice book. How about AWS, Microsoft Azure, SAP, Microsoft Exchange or any of the literally thousands of examples. Thank God our instructor had actual work experience in IT because that enabled him to explain the material better (thanks Butch!).
0 of 0 people found the following review helpful.
Good practise guide
By Amazon Customer
Great practise guide for the service architect and ICT practitioner in enterprise services management engagements. ITIL being the de-facto service manageemnt framework for ICT service management requires practitioners to understand and apply the methods. This guide contextualies terminology and best practises.
0 of 0 people found the following review helpful.
Must have book
By Hugo Gordillo
For those that spend most of their time in the operational or transition stages, this is a very good resource to learn how service design should be performed..prior to OSA and RCV.
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